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酒店实用英语【2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载】

酒店实用英语
  • 郭兆康主编 著
  • 出版社： 沈阳：东北财经大学出版社
  • ISBN：7810444867
  • 出版时间：1999
  • 标注页数：300页
  • 文件大小：7MB
  • 文件页数：315页
  • 主题词：

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图书目录

UNITONE1

TEXTATheHistoryandDevelopmentoftheHospitalityIndustry1

TEXTBHotelsandTheirClassification3

DIALOGⅠAttheHumanResourcesDepartment4

DIALOGⅡOrientation(1)__EthicsIntegrity6

DIALOGⅢOrientation(2)__Grooming7

EXERCISES12

UNITTWO16

TEXTATheFrontOffice16

TEXTBReservation18

DIALOGⅠALongDistanceCallReservation20

DIALOGⅡAGroupReservation22

DIALOGⅢRevisingtheReservation23

EXERCISES26

TEXTACheck-in31

UNITTHREE31

TEXTBHotelGuests33

DIALOGⅠReceivingWalk-inGuests35

DIALOGⅡExtendingtheStay36

DIALOGⅢOrientationonConcierge sWork37

EXERCISES40

UNITFOUR45

TEXTACashierandNightAuditor45

TEXTBTheForeignExchangeMarket47

DIALOGⅠForeignCurrencyExchange48

DIALOGⅡCheck-out49

DIALOGⅢCheckingwiththeNightAuditor50

EXERCISES53

UNITFIVE60

TEXTACommunication60

TEXTBTheTelephoneRoom62

DIALOGⅠSendingaFax63

DIALOGⅡPrinting64

DIALOGⅢTelephoneService66

EXERCISES69

UNITSIX73

TEXTATheHousekeepingDepartment73

TEXTBTheImportanceofService74

DIALOGⅠChamberService76

DIALOGⅡLaundryService77

DIALOGⅢBaby-sittingService78

EXERCISES81

UNITSEVEN88

TEXTAOrganizationoftheFoodandBeverage88

Department88

TEXTBRestaurantService91

DIALOGⅠTakingOrders93

DIALOGⅡRoomService94

DIALOGⅢBanquetingService96

EXERCISES99

UNITEIGHT108

TEXTABeverageService108

TEXTBWineFacts110

DIALOGⅠAtaRestaurant113

DIALOGⅡBarService114

DIALOGⅢLiqueurService115

EXERCISES118

UNITNINE127

TEXTAKitchen127

TEXTBFastFoodKitchen130

DIALOGⅠBakery132

DIALOGⅡColdItems133

DIALOGⅢWorkingasChef sAssistant134

EXERCISES138

TEXTARecreationCenter—OneoftheIntegral147

PartsofaSuccessfulHotel147

UNITTEN147

TEXTBRecreationalActivitiesinFullSwing148

DIALOGⅠAttheIndoorSwimmingPool150

DIALOGⅡAttheBowlingRoom151

DIALOGⅢAttheGymnasium153

EXERCISES156

UNITELEVEN162

TEXTASearchingforaHealthierLifestyle162

TEXTBHealthSpas165

DIALOGⅠ“SaunaIsOneoftheGreatPleasure166

ofLife”166

DIALOGⅡ“MassagenotonlyRelaxestheMuscles169

butalsoEasesthePain”169

ThisTime”170

DIALOGⅢ“IWouldLiketoTryaNewHairStyle170

EXERCISES174

UNITTWELVE179

TEXTACreatingaShopper sParadise179

TEXTBShoppingontheWeb180

DIALOGⅠShowingtheGuestsAroundtheArcade182

DIALOGⅡBuyingSilkFabrics183

DIALOGⅢAttheChineseFolkArtCounter185

EXERCISES188

UNITTHIRTEEN194

TEXTAHotelSecurity（Ⅰ）194

TEXTBHotelSecurity（Ⅱ）195

DIALOGⅠOrientationonFirePreventingandFire197

Fighting197

DIALOGⅡPreventingaFalseClaim199

DIALOGⅢOfferingFirstAid201

EXERCISES204

UNITFOURTEEN211

TEXTAEngineeringandMaintenance211

TEXTBATragedy212

DIALOGⅠTheMaintenanceintheGuestRoom215

DIALOGⅡACarServicingAppointment216

DIALOGⅢDealingwithanElevatorAccident218

EXERCISES220

UNITFIFTEEN225

TEXTAMarketingandSales225

TEXTBCommonSalesTools228

DIALOGⅠConventionSalesCall232

DIALOGⅡExtendingtheSale234

DIALOGⅢTalkingaboutHotelReservations235

EXERCISES239

TEXTATheControllingDepartment249

UNITSIXTEEN249

TEXTBBudgeting251

DIALOGⅠNormalCreditControl252

DIALOGⅡDailyIncomeAudit253

DIALOGⅢMonth-EndStockTake254

EXERCISES257

UNITSEVENTEEN266

TEXTATheGeneralManager266

TEXTBTheGeneralManager sMeetings270

DIALOGⅠSolvingtheGuest sComplaint273

DIALOGⅡIncreasingtheAverageRates274

DIALOGⅢMakingTravelPreparations275

EXERCISES278

TAPESCRIPT285

BIBLIOGRAPHY300

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