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餐饮管理英语【2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载】

餐饮管理英语
  • 邢怡主编 著
  • 出版社： 北京：高等教育出版社
  • ISBN：9787040295948
  • 出版时间：2010
  • 标注页数：277页
  • 文件大小：67MB
  • 文件页数：289页
  • 主题词：饮食业－经济管理－英语－高等学校－教材

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图书目录

MODULE 1 Types of Restaurants1

Part Ⅰ Types of Restaurants According to Food-style1

Part Ⅱ Types of Restaurants According to Service-style5

Part Ⅲ Western-style Restaurants and Chinese Restaurants9

Part Ⅳ Listen,Listen,and Listen15

MODULE 2 Food Service Staffing16

Part Ⅰ The Basic Personnel Structure of a Restaurant16

Part Ⅱ Organization of the Service Staff and Their Work19

Part Ⅲ Guidelines for Service Staff23

Part Ⅳ Listen,Listen,and Listen28

MODULE 3 Reservation30

Part Ⅰ Some Essentials of Reservation Arrangement30

Part Ⅱ Guidelines for Taking Reservations35

Part Ⅲ Cases of Taking Reservations41

Part Ⅳ Listen,Listen,and Listen45

MODULE 4 Setting Table46

Part Ⅰ Setting Tables Properly46

Part Ⅱ Folding Napkins and Laying a Tablecloth49

Part Ⅲ Table Setting for Chinese and Western Dinners59

Part Ⅳ Listen,Listen,and Listen69

MODULE 5 Seating the Guest72

Part Ⅰ The Essentials of Seating72

Part Ⅱ Assigning Tables77

Part Ⅲ Showing Guests to the Table80

Part Ⅳ Listen,Listen,and Listen83

MODULE 6 Recommending Dishes86

Part Ⅰ Selling According to an Expressed Need86

Part Ⅱ Suggesting Alternative Menu Items91

Part Ⅲ Plus Selling95

Part Ⅳ Switching Customers to Available Foods99

Part Ⅴ Listen,Listen,and Listen101

MODULE 7 Taking Orders103

Part Ⅰ Menu Structure103

Part Ⅱ The Breakfast Menu111

Part Ⅲ Lunch and Dinner117

Part Ⅳ Listen,Listen,and Listen125

MODULE 8 Food Preparation126

Part Ⅰ Pre-cooking Working126

Part Ⅱ Methods of Cooking Foods133

Part Ⅲ Listen,Listen,and Listen139

MODULE 9 Beverage Service141

Part Ⅰ Alcoholic Beverage141

Part Ⅱ Wine and Food148

Part Ⅲ Wines152

Part Ⅳ Listen,Listen,and Listen157

MODULE 10 Alternative Services159

Part Ⅰ Room Service159

Part Ⅱ Fast Foods165

Part Ⅲ Take-away or Take-out Service169

Part Ⅳ Buffet Service172

Part Ⅴ Listen,Listen,and Listen175

MODULE 11 Serving a Banquet177

Part Ⅰ Banquet Service177

Part Ⅱ The Menu183

Part Ⅲ Rules for Serving Banquets188

Part Ⅳ Listen,Listen,and Listen191

MODULE 12 Healthy Eating193

Part Ⅰ Nutrition and Healthy Eating193

Part Ⅱ Eating Smart197

Part Ⅲ Creative Eating201

Part Ⅳ Listen,Listen,and Listen204

MODULE 13 Sanitation and Safety205

Part Ⅰ A Welcoming Environment205

Part Ⅱ Food Poisoning and First Aid209

Part Ⅲ Personal Hygiene217

Part Ⅳ Listen,Listen,and Listen222

MODULE 14 Handling Complaints225

Part Ⅰ The Guest Is Always Right225

Part Ⅱ Do's and Don'ts of Handling Complaints229

Part Ⅲ Cases of Handling Complaints232

Part Ⅳ Listen,Listen,and Listen239

Tapescript241

Reference Keys256

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